Find the answers to your FAQs about CANVAS Hotel Dallas.

What time is check-in and check-out?

Check-in is at 3pm the first night of your stay, and check-out is at noon the day you depart. Unless you decide to stay here forever. In which case, we’ll work something out.

Do I need a credit card to check in?

We require a credit card upon check-in, in case of any incidentals. Cash may be paid upon check-out, if you prefer.

What is your cancellation policy?

Your cancellation policy may vary based on the specific rate type you booked. However, our standard cancellation policy for our Flexible rate says you can cancel without a penalty at any time before 3pm the day before your reservation begins. Once 3pm hits, you’ll be charged for your first night.

Do you offer parking?

Free self-parking is available Sunday – Thursday. On Friday and Saturday, valet parking is available for $30 a night, or $15 for restaurant/bar patrons.

What are the pool hours?

Our heated Infinity pool is open from 9 am to 8 pm, daily.

Are you pet-friendly?

Cats and dogs are welcome at CANVAS, two pet maximum and/or 60lbs – $50 per pet per stay. Additional cleaning charges will also apply in the event that your furry friend decides to paint his masterpiece on the hotel floor.

Do you offer smoking rooms?

What is this, 1985? CANVAS is a 100% non-smoking hotel.

Do you have a fitness center?

While there is no fitness center inside our hotel, Sanders Fit Performance Center is available to hotel guests and is conveniently located across the street. Just present your room key to use the facility.

How do I book an event?

Visit our Meetings & Events page to fill out a reservation request form, and our staff will get back to you as soon as possible.

Do you offer transportation?

We offer a complimentary shuttle service to any location within a 3-mile radius. Shuttle operates between 7:30 am – 10 pm daily, based on availability.

Is there an age minimum for check-in?

You must be 21 years old with a valid ID to make a reservation and check into our hotel. Sorry, three-kids-standing-on-each-other’s-shoulders-in-a-giant-trenchcoat. We’re not falling for that one again.

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